Terms and Conditions

Fleurie 29th’s objective is to deliver luxurious and elegant bouquets and arrangements to all of our customers and Clients, via excellent service and customer care.

By placing an order on the Fleurie 29th website or when calling our customer services team to place an order,you are agreeing to the following terms and conditions. If you have any questions regarding our terms and conditions or have any comments or feedback,please email us at info@fleurie29th.com or call/WhatsApp us on +852 6691 3037.


Flower Availability and Substitution

All flowers are subject to availability and all images shown on this website are for representation purpose only. Flowers and plants are natural products and each bouquet or arrangement is made by hand, therefore no two orders will look the same. Flowers or plants may vary slightly in size and colour to those pictured.

Images are not to scale; we have provided approximate dimensions for all items to guide you on your choice of size.

By accepting these terms and conditions you accept that there may be variations between images and products produced.

In the event that a particular flower is unavailable, our skilled florists will select a suitable substitution based on 1) Colour, 2) Shape 3) [to an equal or greater] Value, selected in this order of priority. If you wish to discuss the substitution we have made, please contact us.

In the event of any supply difficulties, or if the flowers received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product required or part of product, with an alternate product of a similar style and equivalent (or greater) value and quality.

We may try to contact you regarding a substitution however this will be carried out on a case by case basis. If we are unsuccessful at contacting you via the contact methods provided prior to the time that we are required to make up your order, we will assume that you accept the substitution.


Flower Presentation and Risk

Flowers may be delivered in bud to ensure longer life. Some flower bouquet contents may be harmful if eaten and/or a skin irritant. Please inform us as early as possible if you have a plant or flower allergy and we will be happy to discuss suitable options with you.

 

Delivery

All orders are subject to availability. Normally our delivery service is available 7 days a week.

Deliveries are scheduled either before 3pm, or between 3pm to 7pm.

If a specific delivery time is required please contact us before placing your order to ensure we can accommodate your request. Additional charges may apply.

Delivery charges calculated at checkout apply to 1 (one) product only. For purchases of multiple products to one delivery address, additional charges may apply, depending on the size of your order.
Please contact us for any queries on delivery charges.

Whilst all care will be taken to ensure delivery within these allotted time frames, unforeseen delays may occur due to traffic situations that are out of our control. If a delivery cannot be made within the designated time frame due to fault of our own, we will contact you to re-arrange delivery at the earliest possible time at no additional charge.

Delivery charges must be calculated at checkout according to delivery district.

For delivery to locations that are not available at checkout, please give us a call to discuss individual delivery schedule and charges.

Delivery charges are for one (1) delivery attempt only.

It is the responsibility of the sender to provide full and correct details for delivery and to ensure that the recipient will be available to accept the delivery during the allotted time frame. Please provide the recipients real name where he/she can be identified at the delivery location.

Should the delivery be unsuccessful the order will be returned to our studio and a second delivery will only be attempted after additional delivery fee and correct information is provided by the sender.

In the case of Typhoon 8 (or above) or Black Rainstorm signal being hoisted delivery services will be immediately suspended.

All bouquets are hand-tied, wrapped in paper and finished with our Fleurie 29th signature ribbon.

 

Customer and Recipient Personal Information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.
At the checkout, we ask for the following personal information:

– Customer email address – we use this information in the event that we need to make contact regarding any details of your order.
– Customer full name and address – we use this information for credit card validation.
– Customer telephone/mobile number – we use this information to contact customers in the event of problems with the order such as payment failures or delivery problems and for WhatsApp/SMS updates where you have given your express consent.
– Recipient full name and address – we use this information in order to be able to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate. When relevant please include flat numbers, office suit numbers, floor numbers, or similar information required for smooth delivery services.
– Recipient telephone/mobile number – we use this information to contact the recipient in the event of a difficulty in delivering your order. We will not contact the recipient under any other circumstances.

Personal Messages

You must agree that any messages posted by you on your card or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive,obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable.

You are entirely responsible for any text or other material which you post or send on this message system and Fleurie 29th accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the relevant services at any time and without liability to you in the event of any such offensive message.

 

Disclaimer

Whilst we agree to use our reasonable endeavours to ensure that the Fleurie 29th website and/or the Services are fully operational and error free, we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Fleurie 29th website or Services and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Fleurie 29th Website and/or the Fleurie 29th service impossible or impractical.

We do not guarantee any delivery, delivery dates, or delivery times during periods when extraordinary events take place.We reserve the right to reschedule or refuse any order that is likely to be affected by route closures or lock downs of venues.
All copy and images on this website are owned by Fleurie 29th and are protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.