Flower Availability and Substitution

All flowers are subject to availability and all images shown on this website are for representation purpose only. Flowers and plants are natural products and each bouquet or arrangement is made by hand, therefore no two orders will look the same. Flowers or plants may vary slightly in size and colour to those pictured.


Images are not to scale; we have provided approximate dimensions for all items to guide you on your choice of size.


By accepting these terms and conditions you accept that there may be variations between images and products produced.


In the event that a particular flower is unavailable, our skilled florists will select a suitable substitution based on 1) Colour, 2) Shape 3) [to an equal or greater] Value, selected in this order of priority. If you wish to discuss the substitution we have made, please contact us.


In the event of any supply difficulties, or if the flowers received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product required or part of product, with an alternate product of a similar style and equivalent (or greater) value and quality.


We may try to contact you regarding a substitution however this will be carried out on a case by case basis. If we are unsuccessful at contacting you via the contact methods provided prior to the time that we are required to make up your order, we will assume that you accept the substitution.